By purchasing from our store, you agreed to the following policies.
Shipping fees and times
We takes responsibility for all orders arriving at the post office and to be shipped properly. Once given to the shipping company, we are no longer responsible for any error made by shipping company, not limited to lost mail, once orders have been sent. We strongly recommend the use of Tracked Shipping on all orders.
For delivery estimates (we are based in Quebec), please use our shipping calculator at the bottom of the shopping cart page. Please keep in mind that the calculator is not always accurate. Therefor, you will not be charged until you see what your exact shipping price and delivery will be during the checkout process.
All U.S. orders are shipped with UPS. Shipping times can vary. Please allow 2-10 business days for shipping to the U.S.
International orders can take 7-15 business days to arrive this will depend on customs and other processing that take place when shipping an item internationally.
Due to Covid19 these times may vary.
Where do you ship?
Worldwide – Note, duties and taxes may be applicable based on your shipping country and this is up to the customer to pay. If you have questions regarding this, please contact your local government.
When will you ship my order?
All orders which product are “In Stock” are currently taking 1-2 business days to process. Please allow this time to get an update regarding shipping.
Send an image of the package to [email protected] and we will take a look at the damaged item. If the item is deemed damaged in transit you can ship the item back to us for an exchange or refund. The buyer will assume the cost and responsibility to return the package to us.
Quantity And Order Adjustements
We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to “Buyouts” and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.
Returns & Refunds
At this time, we do not accept returns on TCG products.
For all other items, you can return them back, unopened for a refund. The shipping charge will be up to the customer to pay.
TCG TARES AND RIPS
This is a common issue as items are shipped directly to us from Pokemon. This is not a reason for a refund.
PRE ORDER CANCELLATIONS
Pre-ordering upcoming products is highly encouraged to secure any quantities that you may need. Once paid in full, your pre-order is locked in and you are guaranteed to receive the product, unless third party actions force us to cancel. If you place a pre-order with items that are currently available, those items will not be shipped out until all products in the order are available. We strongly suggest that you avoid placing “pre-order” and “non-pre-order” items together, as there are often issues relating to our inventory’s updates and some products may not be available upon completion of your pre-order.
We would be happy to split your order into two shipments, but please note that this may increase your total shipping costs as it is more expensive for us to ship two packages rather than one. We will let you know what your new shipping costs will be before we ship any part of your order.
Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.
We will offer refund and it will incur a 10% Processing Fee. No exceptions will be made.
We do not accept any exchanges for the moment.
If you receive a damaged product, you are required to notify us by email at [email protected] within 24 hours of the product being delivered. The shipping charge will be up to the customer to pay.
Please note, there will be no refunds on ripped boxes.
HappyTCG will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.
All Policies are subject to change at anytime without notice.
Last updated: April 9th 2022