By purchasing from our store, you agreed to the following policies.

Shipping

Shipping fees and times

For delivery estimates, please use our shipping calculator at the bottom of the shopping cart page. Please keep in mind that the calculator is not always accurate. Therefor, you will not be charged until you see what your exact shipping price and delivery will be during the checkout process. 

All U.S. orders are shipped with UPS. Shipping times can vary. Please allow 2-10 business days for shipping to the U.S.

International orders can take 7-15 business days to arrive this will depend on customs and other processing that take place when shipping an item internationally.

Due to Covid19 these times may vary.

Where do you ship?

Worldwide – Note, duties and taxes may be applicable based on your shipping country and this is up to the customer to pay. If you have questions regarding this, please contact your local government.

When will you ship my order?

All orders are currently taking 5 busienss days to process. Please allow this time to get an update regarding shipping.

Damaged Packages?

Send an image of the package to sales@happytcg.ca and we will take a look at the damaged item. If the item is deemed damaged in transit you can ship the item back to us for an exchange or refund. The buyer will assume the cost and responsibility to return the package to us.

Quantity And Order Adjustements

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to “Buyouts” and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.

Returns

TCG TARES AND RIPS

This is a common issue as items are shipped directly to us from Pokemon. This is not a reason for a refund.

PRE ORDER CANCELLATIONS

Cancellation of Pre-Orders will incur a 5% Processing Fee. No exceptions will be made

RETURNS/REFUNDS

At this time, we do not accept returns on TCG products.

For all other items, you can return them back, unopened for a refund. The shipping charge will be up to the customer to pay.

Order Cancellations

For order cancellations, we will offer refund and it will incur a 5% Processing Fee.

Exchanges

We do not accept exchanges for the moment.

Damaged Products

If you receive a damaged product, you are required to notify us by email at sales@happytcg.ca within 24 hours of the product being delivered. The shipping charge will be up to the customer to pay.

Please note, there will be no refunds on ripped boxes.

HappyTCG will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.

All Policies are subject to change at anytime without notice.