FREQUENTLY ASKED QUESTIONS

Orders

In Stock
Order this item now! This item is currently in stock in our warehouse. If you order it today, we will send you an Order Confirmation e-mail. We will then verify that the item is actually in stock and if so, we will send you a second (Order Status) e-mail, with the shipping information. Note: Because multiple clients might order the same item at the same time, it is possible that an item shown as “In Stock” might sell out from the moment you order to the time we confirm its presence in our warehouse. Should this occur and the item no longer be available, we will notify you and refund you.

Pre-Order
Pre-order this item now! Although this item may arrive at any time, we expect the manufacturer to release it in the month and year listed next to the item (for example, October 2021). Please note that this date is subject to change at any time due to possible, and often likely, manufacturer delays. Therefore, after you order, please check your account for updated availability information. We ship on a first-come, first served basis, so your order will be processed and shipped in the order it was received. If the item no longer be available, we will notify you and refund you.

Sold Out
This item is sold out and no longer available to order. This item is scheduled to return to stock soon. However, manufacturers do not guarantee the availability of their merchandise and estimated arrival dates may change. If we do not expect any further shipments of this item and are keeping it on our website for informational purposes only.

Backorder
This item is sold out and still available to order. This item is scheduled to return to stock soon. However, manufacturers do not guarantee the availability of their merchandise and estimated arrival dates may change. If the item no longer be available, we will notify you and refund you.

Pre-Sold Out
This item sold out before it arrived and is no longer available to order. We are keeping it on our website for informational purposes only. “Pre-Sold Out” means that all units we plan to receive from the manufacturer have already been ordered by our clients. We expect the manufacturer to release this item in the month and year listed next to the item (for example, October 2021). However, please understand that delivery times are unpredictable and can vary greatly. If you have this item on order, please check your account for updated availability information. If the item no longer be available, we will notify you and refund you.

We live on this beautiful planet just like you do! So, when we box up the items you order, we take care to not only pack them right, but to also use the most environmentally friendly packing materials possible. Your order will be packed in Bubble Wrap or Kraft paper.

  • All orders containing Pre-Order products will be held until the release/arrival of all items in that order.
  • Cancellation of Pre-Orders for Trading Card Game Sealed Product will incur a 5% Processing Fee for the cancelled items.
  • If we lower the price of a Pre-Order product before it’s release date you will be refunded the difference to your original payment method. If we raise the price of a Pre-Order product before or after it’s release date, the cost to you will not change.

Shipping

HappyTCG ships only new manufacturer case-packs and products that are inspected for quality prior to shipment. However, neither HappyTCG nor the manufacturers we distribute for have a mint condition guarantee. Claims for minor item packaging dents or scratches or tears will not be accepted if the item is deemed sellable or usable by our support department.

In order to provide the best service, ALL CREDIT CARD AND PAYPAL INFORMATION MUST MATCH THE BILL TO AND SHIP TO ADDRESS. ANY ALL ORDERS WITHOUT THE PROPER BILLING ADDRESS WILL NOT BE PROCESSED, AND THE ORDER WILL BE CANCELLED.

If your order includes Pre-order items, the order will not ship until all Items in the order are in-stock. Please order separately if you would like in-stock items to ship right away.

Visit Canada Post for shipping restrictions.

For delivery estimates, please use our shipping calculator at the bottom of the shopping cart page. Please keep in mind that the calculator is not always accurate. Therefor, you will not be charged until you see what your exact shipping price and delivery will be during the checkout process. Also, we are not responsible for any disruptions incurred because of weather or labour disputes by our delivery services.

Payment

PayPal : PayPal payments can be paid directly through our shopping cart. 

Credit Card : We accept all major credit cards.

Interact e-transfer : Bank wire transfers are a secure and easy way to pay for your order. Once your order has been placed, follow the instruction in the order confirmation email.

Cryptocurrencies: Pay with 15+ tokens, including CRO, USDC, ETH, BTC, and LTC

Canadian residents are subject to applicable provincial sales tax.

GST/HST: 707406534 RT0001

QST: 4005001639 TQ0001

Return

All product sold are non-returnable. If your item was received damaged during shipment we must be notified within 24 hours with pictures of the damage issues. If you wish to cancel a pre-order please email us we’ll look into it. However this cancellation might be subject to a 5% restocking fee.

The buyer will assume the cost and responsibility to return the package to us.